1. Our privacy notice
Brix London intends to collect (or otherwise process) personal information about you.
The appropriate data controller (which determines the purpose and means of “processing” your personal information) will be the business which you have instructed and if you are in any doubt about the identity of the data controller in your case, you should ask your usual contact or representative.
This Privacy Notice applies to the use and processing of personal information collected by Brix London.
For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers, please contact our representative with whom you usually deal.
2. Information covered by this Privacy Notice
i.Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you
ii. Special categories of personal data. This is information which is classified as sensitive (for example details of your health)
Please read this Privacy Notice carefully. If you have any questions about this notice or our use of your personal data, please contact the Brix London Data Protection Officer by email to info@brixlondon.com or in writing to Brix London, 107 Victor Road, London NW10 5XB
3. Where we get personal information from
When you enquire or register for products and services provided by Brix London, we may collect personal
4. What information we collect
4.1 Information we collect directly from you
Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:
We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.
4.3 Information we obtain from third parties
Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so. For example (but not limited to) the third parties we may need to contact are credit reference agencies, banks, employers, accountants and solicitors in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history.
5. Who we share your information with
We may share your information both within the Brix London of companies and also relevant third-party business partners.
Where we engage third party service providers to provide products (such as mortgages, house and contents and family protection insurances) or other business services and operations, we provide them with only the personal information they need to perform the service we request. We contractually require them to securely protect information, and not to use it for any other purpose.
6. How we use your information
We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have.
The following are examples of how we use the information we collect:
6.2 Information about our products and services
We may also use your personal data to contact you by post, e mail, telephone or other electronic means to provide you with information about products and services from the Brix London and carefully selected third parties which we feel may be of interest or relevant to your needs.
Please see Section 12 for information about how you can exercise your rights.
6.3 Credit scoring
Some of the services provided by third parties may involve an automated decision and/or credit scoring to determine whether we are able to provide a service or product.
Using third parties to undertake searches and collate information on our behalf helps make fair and responsible decisions. When coming to these decisions we and third parties will consider:
Any credit scoring methods used by third parties are regularly tested to ensure they remain fair, effective and unbiased.
For further information about automated decisions or credit scoring, please contact the Brix London Data Protection Officer by e mail at info@Brixlondon.com
7. Lawful basis of processing
Brix London processes your information under any of the following lawful conditions:
i. Performance of a contract - this is where the collection and processing of your data is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract
ii. Legal obligation - this is where the collection and processing of your data is necessary for compliance with a legal obligation, for example verification of identity and fraud prevention
iii. Consent - where we process information under consent, we will seek your clear and unambiguous consent before processing your data, for example to send and/or receive marketing information from other Brix London companies
iv. Legitimate interests - some information is processed by Brix London as part of its legitimate interests which include network and information security, direct marketing, web analytics, updating customer details, lettings, sales, and other services provided
8. Other situations
We may transfer or otherwise process your personal information:
9. How long we keep your information for
We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations.
For further information about how long we will keep your information, please contact the Brix London Data Protection Officer by email at info@brixlondon.com
10. When we communicate with you
We will send you service-related communications
We may also contact you in order to provide you with information about our products and services which we believe may be of interest to you, and which relate to your needs.
11. How we communicate with you
For service-related communications, we will contact you either by e-mail or through the post. We may also telephone you or send you SMS messages, which may include automated SMS reminders for viewings.
We give you choices about how we communicate promotions and offers to you.
11.1 By e-mail
We only send you promotional emails if you explicitly select to receive these (you opt-in). You can stop receiving promotional email messages from a Brix London Company by following the opt-out or unsubscribe instructions provided in any e-mail you receive.
11.2 By post
We only send you promotional postal mail if you explicitly select to receive these (you opt in). You can stop receiving promotional postal mail from a Brix London Company by following the opt-out or unsubscribe instructions included in those communications.
11.3 Mobile Text Messages
We will only send you promotional text messages if you explicitly select to receive these (you opt-in). You can stop receiving promotional text messages from a Brix London Company by following the opt-out instructions provided in the text message.
11.4 Telephone
We will only contact you by phone for promotional reasons if you explicitly select to receive these (you opt-in). You can opt out of receiving promotional telephone calls a Brix London Company by informing our telephone agents.
12. Your statutory rights
You have a number of rights concerning the personal information we use. These include the right to:
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data in relation to good or service we are still contracted to provide
You can also update your communication preferences at any time.
We will act to respond to your request to stop receiving promotional email, phone, text or postal messages from Brix London as quickly as is practicable (around 10 working days, as systems take time to replicate). We will keep information for record keeping purposes, to ensure we fulfil your request not to send particular types of messages.
If you wish to make a request for access to a copy of your personal data, please write to the Brix London at 107 Victor Road, London. NW10 5XB or email info@brixlondon.com
If you wish to exercise any of your other rights, please write to the Data Protection Officer at Brix London, 107 Victor Road, London NW10 5XB or e mail info@brixlondon.com
We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.
13.2 Other Technologies
Our security software may use your IP address and browser version to help protect our systems and provide diagnostic information in the case of an issue.
14. How we protect your information
We store your personal information on our computer systems only that are password protected. We have implemented strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information.
The information that we collect is stored in a secure facility with restricted physical access. We also use a number of security measures to prevent electronic access.
Where - in line with this Privacy Notice - information is shared with third parties, similar security measures are used to protect your information.
15. Data Transfers
We ourselves do not currently transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
If in the future, we or our partners need to transfer your information to recipients in other countries we will:
i. perform those transfers in accordance with the requirements of applicable law and subject to appropriate safeguards, and
ii. protect the transferred personal information in accordance with this Privacy Notice
16. Children’s privacy
We do not offer any products or services to children. In certain circumstances (for example a mortgage application) we may need to collect the name and date of birth of children from mortgage applicants and share this with the selected mortgage provider.
17. Links to other websites
Our websites, other electronic portals and documentation may provide links to other websites for your convenience and information. These may operate independently from us and have their own privacy notices or policies; which we strongly suggest you review.
Where linked websites are not owned or controlled by us, we are not responsible for their content or data privacy practices.
18. Our Promise to you
When you provide us with this information, you agree to the collection, use and sharing of your information in accordance with this data privacy notice. Our promise to you is that
19. Updates to our Privacy Notice
We will occasionally update our Privacy Notice, so we suggest that you review this Notice from time to time. If we make substantial changes to our Privacy Notice, we will endeavour to inform you directly about these changes.